St Vincent de Paul Society NSW runs a large charity retail network across New South Wales. Vinnies NSW uses Qdos point of sale, the Qdos Reporting Suite, Inventory Management and Back Office across its stores, giving volunteers a simple checkout and Head Office real-time visibility of sales across the state.
This case study sits alongside the Vinnies case study, which covers Qdos’s original rapid rollout with Vinnies in Victoria.
Vinnies NSW was looking for a long-term technology partner for its retail network, with clear requirements:
It also wanted stronger reporting across the operation and simpler system configuration.
Qdos point of sale has proven popular with teams across the state. Vinnies NSW also uses the Qdos Reporting Suite for its reporting needs, and Qdos Inventory Management and Back Office have become integral to its operations, alongside finance integrations that support daily operations.
249 point-of-sale registers were implemented across Vinnies NSW stores in less than six months. Store teams found Qdos easy to use, and reporting and data visualisation were a significant step up from the previous system.
Reporting moved from weekly to real time. Head Office can see transactions as they happen and respond quickly, for example spotting a dip in sales at a particular store and checking whether more staff are needed.
Reports are quick to access, clearly presented with strong visualisations, and tailored to Vinnies NSW’s needs, helping the organisation make faster decisions. See Qdos reporting and analytics.
Vinnies NSW has a large volunteer base, and outside the metro area its stores are entirely volunteer-led. The software needs to be simple to use, with support readily available. Qdos gives store teams an intuitive system that fits the purpose of charity retail, without the complexity of systems built for commercial retail.