Qdos helps Australian charity retailers manage stores, donated and purchased stock, point of sale, ecommerce, warehouse operations, loyalty and reporting from one connected operational platform.
Qdos has supported charity retail for more than 15 years. Qdos supports charity retailers nationally, from growing multi-store organisations through to large networks, with volunteer-friendly point of sale, connected stock and Head Office visibility designed around the realities of NFP retail.
Volunteer-friendlyAustralia-based implementation and supportFrom growing organisations to large networks
Charity retail runs differently from conventional retail. Stock arrives as donations, many items are one of a kind, store teams are often volunteers, and large networks need simple store workflows with strong central control. Qdos has built dedicated charity-retail workflows around these realities, rather than adding a charity label to generic retail software.
Qdos also supports traditional retail through the wider Qdos point of sale platform.
Simple for volunteers, quick at the counter and reliable on a busy Saturday.
Donated and purchased stock, visible from the donation dock to the shelf and your online store.
Recognise shoppers, staff and volunteers, and give Head Office one view of the network.
All backed by local implementation and support from a team experienced with NFPs.
Most charity retail networks begin with a few shops, a donation dock and a committed group of volunteers — and grow from there. Qdos is particularly well suited to growing multi-store charity retailers, including organisations starting from around five locations, as well as large statewide and national networks.
Fit is driven by operational complexity as much as store count. Qdos becomes particularly valuable where organisations need central inventory, donated-goods management, ecommerce, warehousing, loyalty, reporting or a platform that can grow with an expanding store network.
Organisations can start with point of sale, donated stock, loyalty, reporting and a connected Shopify store, then add central warehousing, replenishment and online fulfilment as the network grows — without changing systems. Vinnies shows what that looks like at full scale.
Qdos supports growing organisations through to some of Australia’s largest multi-store charity retail networks. Vinnies is one of them, with Qdos helping manage point of sale, stock, reporting and multi-store operations. Vinnies volunteers were trained within minutes and process sales faster. See how Vinnies uses Qdos across its charity retail network.
Liz Randle, Merchandise Manager, Vinnies
Qdos gives Head Office a complete view of sales across hundreds of stores or a single store, including online sales, from a desktop or the Qdos mobile app. Reports cover store and online sales, transactions and average sale, budget versus actual, top-selling categories, backfill to guide floor replenishment, and stock variances. Qdos reporting and analytics also lets teams build their own reports.
Donation → stock → store or warehouse → POS or Shopify → fulfilment → loyalty → reporting
Qdos manages donated and purchased stock as it comes into warehouses and moves to and between stores, with receiving, transfers, store replenishment, stocktakes, and picking and dispatch for online orders. Qdos warehouse management includes mobile workflows for warehouse teams, and Qdos inventory management keeps stock visible across every location.
Qdos keeps Shopify connected to the same stock and operation used across stores and warehouses, so ecommerce isn’t run as a separate stock and order process. Online orders flow into Qdos for fulfilment, and online sales sit alongside store sales in reporting.
Through Qdos’ partnership with Shopfront, charity retailers can get more unique donated goods online. Shopfront prepares the listing from a photo, and Qdos creates the product, manages it within the wider retail operation and publishes it to Shopify: Shopfront → Qdos → Shopify.
See how Qdos and Shopfront support AI-assisted product listing for charity retail
Qdos supports different loyalty types for public customers, staff and volunteers, so each group can be managed appropriately. Shoppers earn loyalty rewards in store and online. Promotions, from simple store-wide discounts to multi-buy offers, can be scheduled centrally and run in-store, online or both. Online purchases can be returned at any store in the network and go straight back on the shelf for resale. Customer records, purchase history and loyalty help charities recognise and stay connected with their supporters and shoppers.
Qdos is a connected operational platform for charity retail, covering point of sale, donated and purchased stock, warehouse operations, Shopify ecommerce, loyalty, promotions and reporting across multi-store networks.
Qdos supports both traditional and charity retail. For charity retailers, Qdos has dedicated workflows built around volunteer teams, donated stock, multi-store networks and Head Office control, backed by more than 15 years in the sector.
Yes. Qdos manages donated and purchased stock across warehouses and stores, including transfers, replenishment and stocktakes.
Yes. Qdos is particularly well suited to growing multi-store charity retailers, including organisations starting from around five locations, as well as large statewide and national networks. Qdos is proven across large statewide and national charity retail networks, with central control of products and promotions and real-time sales reporting.
No. Fit is driven by operational complexity as much as store count. Qdos becomes particularly valuable where organisations need central inventory, donated-goods management, ecommerce, warehousing, loyalty, reporting or a platform that can grow with an expanding store network.
Yes. Qdos connects Shopify to the same stock and operation used across stores and warehouses, and online orders flow into Qdos for fulfilment and reporting.
Shopfront prepares listings for unique donated items from a photo. Qdos creates the product, manages it within the wider retail operation and publishes it to Shopify.
Yes. Qdos supports different loyalty types for public customers, staff and volunteers. Shoppers earn loyalty rewards in store and online, and online purchases can be returned at any store in the network.
Talk to us about how Qdos could support your charity retail network, from stores and warehouse to ecommerce and reporting.