Protecting your privacy is important to QDOS. This Privacy Charter explains how we collect, handle and safeguard your personal information. It applies to all the businesses within QDOS.
In this Privacy Charter, all terms defined in the Privacy Act 1988 (Cth) (Privacy Act) have the same meaning when used in this Privacy Charter.
What sort of personal information do we collect and hold?
The kind of personal information we collect and hold about you depends on the circumstances of collection and the nature of your dealings with QDOS.
The personal information we collect and hold about you can include: contact details such as names, addresses, telephone numbers, email addresses and dates of birth; credit card and bank account details; and information related to your usage of QDOS products and services and your interactions with QDOS online, including location data, past and present online activity and your IP Address.
If you provide QDOS with personal information about another person, please make sure that you tell them about this Privacy Charter.
QDOS only collects sensitive information about you with your consent (unless we are otherwise required or authorised by or under law to do so). Sensitive information includes health information and information about a person’s race, ethnic origin, political opinions, membership of political, professional or trade associations or a trade union, religious beliefs and criminal history.
How do we collect personal information?
We collect personal information directly from you in various ways, including: over the phone, in person, when you visit or communicate with QDOS through our websites, mobile applications, social media sites and other digital platforms including through cookies (Digital Platforms), and in writing.
Log information, cookies or web beacons
We use the following types of cookie, as will your browser:
Disable Cookies or Opt Out of online advertising
You may choose to disable cookies in your browser or use security software to prevent the storage of cookies. However, if you disable cookies, we may not be able to fulfil your request or provide you with an appropriate level of service in some areas.
To provide you with the products and services you want
We use and disclose your personal information to provide you with the products and services you request. This includes using your information to perform administrative functions such as receipting, billing and handling complaints. In some circumstances we may also need to use your information to verify your identity.
To deal with enquiries and complaints
We may need to collect your personal information and use or disclose it to answer an enquiry you make or respond to a complaint made by you in respect of a product or service.
To provide you with information about QDOS products and services which we believe may interest you
QDOS may use your personal information to tell you about other products and services, discounts, special offers, competitions and invitations to special events. This includes administering your participation in any of our competitions or promotions for members that you enter.
Where QDOS sends you an offer relating to the products and services of other organisations, we keep control over your information. We do not give, rent or sell your information to other organisations so that they can direct market to you.
Declining product offers (‘Opt-Out’)
We recognise the importance of providing you with choices by giving you an easy means to ‘Opt Out’ from receiving marketing offers. Let us know if you do not want to receive these offers by managing your preferences at www.qdos.com.au or by contacting us on + 61 (3) 8644 4080.
Market Research, Product Testing, Surveys and Research and Development
QDOS may contact you from time to time in order to seek your opinion on how we do things and how we want to do things in the future. QDOS may also use your personal information, and information about the way you use our products and services and interact with QDOS, for research and development purposes.
QDOS may conduct data analytics on the personal information you provide and details of your interactions with QDOS, to help us improve QDOS products and services, our marketing and your QDOS experience.
Comply with our regulatory requirements
We may need to use and disclose your personal information to comply with our regulatory requirements.
QDOS may use and disclose your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
If we are unable to collect personal information from or about you, we may not be able to provide our products or services to you, respond to your enquiries, verify your identity or engage in other dealings with or for you.
In conducting our business, we may sometimes need to disclose your personal information within QDOS, to our business partners and contractors and to other third parties. Where we do this, we will take reasonable steps to protect the privacy of any information that we need to disclose to them.
Other disclosures of information
We may also disclose your personal information to other third parties, where we are required or authorised by law to do so (including where you have provided your consent).
Sharing non-personal information
QDOS may share aggregated or summary information that does not identify you with our business partners or other third parties.
To provide location-based services through our applications, QDOS and its partners and licensees may collect, monitor, store, use and share location data, including the real-time geographic location of your devices.
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification and disclosure. This includes using security technology, procedures and employee training to help ensure that your information is protected and secure.
Quality and correction of personal information
We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, complete, up to date and relevant. You can help us by letting us know about any changes to your personal information, such as your address and phone number.
If you believe that any information we hold about you is inaccurate, please contact us. We will take reasonable steps to correct your information, but if we don’t correct your personal information we will give you a written explanation as to why.
Please contact us if you would like to access the personal information we hold about you. For security purposes, when you contact us to request access to your personal information, you will need to provide us with enough information to enable us to verify your identity.
We will generally provide you with access to your personal information (subject to some exceptions permitted by law).
Following receipt of your request, access will be provided. We can usually deal with your request within 14 to 30 days.
To protect the confidentiality and security of your information requested, QDOS may provide you with options around access to your information.
In certain circumstances we may not be able to tell you all or any of the information we hold about you. In these circumstances we will write to you to let you know why your request has been denied or limited.
Please contact us if you have any concerns or complaints about the manner in which QDOS has handled your personal information.
We will review your complaint and respond to you in writing. We will let you know if we require any further information to respond to your complaint. If you are not satisfied with our response, you can contact us to discuss your concerns or take the matter to the Office of the Australian Information Commissioner (OAIC).
Further information about complaints to the OAIC can be found here: www.oaic.gov.au/privacy/privacy-complaints
If you would like more information about QDOS approach to privacy, or if you wish to discuss the information set out in this charter, please contact us:
Email: [email protected]
Phone: +61 (3) 8644 4080
Post: Unit 1A/4 Rocklea Drive, Port Melbourne, Victoria 3207
We may change our Privacy Charter from time to time. If we do so, we will place a notice on our website. Please check for updates and changes.