Client: Oz Hair and Beauty
Industry: Hair & Beauty Retail / Distribution
Team using Qdos: 35+ warehouse staff, buying team, e-commerce and finance teams
Key Outcome: Ranked #1 for dispatch speed in the hair & beauty e-commerce industry (Humii Research 2024)

Oz Hair and Beauty, a leading Australian hair and beauty retailer, partnered with Qdos to scale its warehouse operations, improve real-time inventory visibility and support rapid e-commerce growth. Using the Qdos omnichannel retail management platform, the business optimised order fulfilment, warehouse efficiency and inventory management across its operations. These operational improvements contributed to Oz Hair and Beauty achieving #1 dispatch speed in the hair and beauty e-commerce industry according to Humii Research (2024).

In a recent interview, Guy Nappa, the Director and Operations Manager of Oz Hair and Beauty, shared insights into the company’s journey and its transformative partnership with Qdos, a leading omnichannel retail management software platform.

Oz Hair and Beauty, a family-owned business with roots tracing back over 30 years in Sydney’s hairdressing scene, has evolved into a significant player in the hair and beauty industry. Founded by Guy’s parents, the business expanded from traditional hairdressing services to include a robust distribution network for high-quality hair and beauty products.

This transition was driven by Guy and his brother, who, while studying at university, began experimenting with online sales through eBay. Recognizing the business’s immense growth potential, key industry players invested in Oz Hair and Beauty, propelling its rapid scale-up.

Facing challenges with their previous business management software, particularly in managing warehouse operations and achieving real-time inventory visibility, Oz Hair and Beauty sought a more robust solution. Their extensive research led them to Qdos, which stood out for its cost-effectiveness and comprehensive functionality.

Qdos provided a flexible, adaptive platform that excelled in order and inventory management, as well as warehouse and multi-site operations. The partnership with Qdos allowed for custom adjustments to meet Oz Hair and Beauty’s specific needs, fostering a powerful proposition to achieve their business objectives.

Gavin Byers, General Manager at Qdos also commented, “The Oz Hair and Beauty and Qdos Partnership has been all about fostering innovation, trust and being more than just a software provider. This relationship has encouraged innovation across the Qdos product suite as well as sharing of innovation across business verticals benefiting Oz Hair and Beauty and all Qdos clients.”

The implementation of Qdos revolutionized Oz Hair and Beauty’s operations. The platform is now utilized by over 35 warehouse staff, a buying team of 3–5 people, e-commerce coordinators, and the finance team.

The improvements were immediate and substantial: faster and more accurate picking and packing, quicker replenishments, and optimized inventory management, leading to enhanced cash flow.

Gavin from Qdos shared that “the solution, workflows and configurations have evolved as Oz’s business needs and operations have evolved thanks to the configuration and scalability of the Qdos solution which enabled this to occur in a short timeframe and seamlessly.”

Guy highlighted the collaborative nature of their relationship with Qdos.

This hands-on approach has resulted in significant enhancements across their warehouse, order management, and overall omnichannel capabilities.

Gavin added to this saying, “the success of the relationship is a testament to the willingness to have open and honest conversations, further strengthening the partnership and results for both businesses.”

Humii Market Research (2024)
Oz Hair and Beauty ranked #1 for dispatch speed across major players in the hair, beauty, and cosmetics e-commerce industry.

The impact of these operational improvements was recently validated by market research conducted by Humii in 2024. Analysing dispatch and delivery speeds across major players in the hair, beauty, and cosmetics e-commerce industry, Humii ranked Oz Hair and Beauty number one for dispatch speed.

This accolade reflects the streamlined processes and efficiencies achieved through their collaboration with Qdos, eliminating delays between order placement and product dispatch.

Guy expressed his excitement about this recognition, noting that the efficiencies realized in their warehouse and order management have not only reduced staff costs but also enhanced customer satisfaction. The ability to achieve greater warehouse output with reduced costs is a significant win for both Oz Hair and Beauty and their customers.

Oz Hair and Beauty’s journey from a family-run hairdressing business to a leading distributor in the hair and beauty industry is a testament to their innovative spirit and strategic partnerships. Their collaboration with Qdos has been instrumental in driving operational excellence and achieving industry-leading dispatch speeds.

As Oz Hair and Beauty continues to grow, their commitment to leveraging cutting-edge technology and fostering strong industry partnerships will undoubtedly keep them at the forefront of the hair and beauty sector.

How did Qdos help Oz Hair and Beauty improve warehouse operations? Qdos provided a flexible omnichannel retail management platform that improved real-time inventory visibility, order fulfilment accuracy and warehouse efficiency — contributing directly to Oz Hair and Beauty achieving #1 dispatch speed in the hair and beauty e-commerce industry (Humii Research 2024).

Is Qdos suitable for fast-growing retail and distribution businesses? Yes. Qdos is built to scale with your business. For Oz Hair and Beauty, the platform adapted to their evolving needs — from warehouse workflows to multi-team operations — without lengthy or disruptive implementation.

What does implementation and support look like with Qdos? The Qdos team works closely alongside clients to tailor the platform to specific business needs. As Guy Nappa noted, “The Qdos team will literally sit with you and work through solutions to improve the platform and business operation.”

Discover how Qdos helps leading retailers optimise inventory, warehouse operations and omnichannel fulfilment.